Manufacturer / Importer / Exporter / Wholesaler
Expand Footprint, Grow and Mobilize Sales Team
Company/Locations:
Midas Furniture Inc. is a Los Angeles based furniture company that wholesales and retails furniture to its customers all over the US. With two factories in both Shanghai and Taiwan to accommodate high volume of orders, small sales offices in Chicago, Texas, New Jersey, and warehouse near its LA office, Midas Furniture is in need of a communication solution to satisfy all requirements. As the company expands, it is difficult to communicate and collaborate between offices, remote workers, and also accommodate different business hours in different time zones.
Challenges:
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Improve team collaboration and communication in different time zones
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Reduce costs on frequent domestic and international calls are being made between offices, remote sales team, clients and factories
Made for Any Sized Businesses
VTX Solutions for Midas Furniture
VTX Cloud Phone System
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Enterprise-grade company greeting. Auto Attendant IVR was set up for LA HQ, Chicago, and New Jersey branch offices, along with company-wide directory.
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Free calls. Desktop IP Phones at each location. Free inter-company and extension-to-extension calls, domestically and internationally.
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Remote workforce. vtxMobile Apps for each end user. Office-on-the go. Users can work remotely and never miss a call. vtxMobile App works just as a desktop phone on your iPhone or Android smartphone.
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Unlimited scalability. Midas was able to add remote sales team in different regions without opening a physical office by assigning vtxMobile App extension with dedicated phone numbers
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Borderless. Taiwan and Shanghai factories installed IP Phones in the conference room and for key executives to easily maintain communication with US offices for free.
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Lower calling rates. VTX calling plans can be shared amongst all locations and users
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Extend business hours without overtime. Set routing rules on ring-to-groups based on time of the day. New Jersey user group could start answering calls at 8am Eastern time business hours, then adding Chicago user group at 8am Central time, then Los Angeles user group 8am Pacific time.
VTX WebFax
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No lost fax. Fax to email for Sales, HR and Legal departments. Incoming fax are archived in electronic format and retrievable while employees work off-site and Sales personnel are traveling.
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Privacy. The fax number can be assigned to individual or a team. Inbound fax can be received by multiple emails
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NO fax machine required. No more paper jam, no ink cartridge, no camping in front of a fax machine to retrieve a confidential fax.
VTX SD-WAN
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Establish virtual private circuit. Set up IPVPN without ordering expensive data circuits. VTX SD-WAN is installed at LA HQ, LA warehouse, Chicago and New Jersey sales offices, Taiwan and China factories for their ERP system without exposing company data to the public Internet. Just by plugin in the VTX SD-WAN hardware, the IPVPN was set up instantly.
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Secured private network. Data was shared securely company-wide and across regions, protected by VTX Network solutions, including carrier-grade firewall, virus protection, intrusion detection and prevention.
VTX Use Case
See some of the VTX Cloud Communication Solutions have helped businesses in different industries to improve both cost and operational efficiency.
Results
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Productivity and team collaboration improved
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Company quickly expanded without limitation
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Communication cost savings up to 70% with the free inter-office calls and VTX international calling plan
This use case was created based on real scenarios with altered company name to maintain customer privacy.
