VTX Telecom

Privacy and Security

Your privacy is a top priority for VTX Telecom. Our relationship with you is our most valuable asset. It is the foundation of our reputation.

We use the most sophisticated and up-to-date security measures to ensure that any information you transmit to us is kept secure. Whenever your personal information is sent from your browser to our server, it is encrypted using server certificate technology via the Secure Socket Layer to ensure that no third parties can gain access to it. All customer data is stored on a heavily secured server to protect it from outside parties.

Whether you are a VTX customer, a visitor to our Web site, or a participant in one of our promotional programs, we will uphold our promise to keep information about you and your account private.

Information we collect

VTX Telecom may collect personally identifiable information (such as name, email address, postal address) and/or third party personally identifiable information through this website. In some situations, such as when you order a product or service online or register for online billing, VTX Telecom will collect billing information, such as your credit card number and billing address, and we may share this information with our third-party contractors (such as your credit card company solely for the purpose of processing the transaction you have requested). You may choose to provide individual information to VTX Telecom in a number of ways through our websites such as by:

  • Registering My Account;
  • Ordering a product or service from us;
  • Sending us email;
  • Registering to receive news, public policy updates, or information about our products or services; or
  • Applying for a job.

When visitors supply information about themselves for a specific purpose, VTX Telecom uses the information for that purpose (such as to provide the information the visitor has requested or to consider a visitor for a particular job). When visitors use our websites to order products or services, or to request information about them, we may use the individual information as we would use the same information obtained offline - for example, to evaluate your service needs and contact you regarding additional services you may find useful. You have the right to choose not to receive this information by notifying us of your preference.

We do not sell individual information obtained online about our visitors. And, we will not disclose the individual information provided to us online to anyone outside of VTX Telecom or our contractors unless you specifically authorize it (by making a payment using a credit card, for example, you authorize us to provide information regarding the payment to your credit card company), it is required by law, or disclosure is necessary to protect the safety of customers, employees or property. 


VTX Telecom does not send unsolicited "junk" email (spam). We may use email to communicate with our customers, to respond to visitors' emails, to confirm orders placed online, and to send information that a visitor has requested. If you receive an unwanted email from us, you can simply reply to ask not to receive future emails.  

Use of cookies

VTX Telecom websites also use "cookies." They allow us to serve you better. When you use our sites, we send information, a cookie, to your computer and it is stored there. When you return to our sites, your computer sends the cookie back to us. This allows our server to recognize your computer and any settings you created on our sites. It restores those settings so you don't have to enter the same information every time you visit. For example, if you entered your credit card billing address on a visit to our site, when you return you will see information for that address without typing it in again. It also allows us to track non-personally identifiable information about how our websites are used and how to improve them. The fact that our server recognizes your computer when it retrieves the cookies does not mean that VTX Telecom is actually acquiring information about you. You can set your browser to delete cookies or to tell you before you accept one. Look in your browser's Options or Preferences menu.


VTX Telecom uses Secure Socket Layer technology with encryption for the transmission of sensitive data such as credit card information.

VTX Telecom is committed to safeguarding customer privacy on all our websites. We require our employees to protect the privacy of information about our customers and expect our merchants to do so as well. You can feel confident that your individual information will be protected when you access your account or order products or services from our websites. We employ security measures to safeguard your transactions with us.

Compliance with laws

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our websites.  

Updating your information

Users may access, correct, and update information they have provided to VTX Telecom by visiting My Account.

It is our goal for you to enjoy quality products, excellent service, and peace of mind when using VTX. If you have any questions or concerns, please contact us by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at 1-866-742-5889. 24 hours a day, 7 days a week.

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