VTX Telecom

FAQ - Smartphone App General

General Questions

What is the VTX VoIP app?

VTX VoIP is a free application for your smartphones and tablets, with Wi-Fi or data plan required. With initial versions designed for iPhone, iPad, iPod Touch and Android, you can make cheap calls from anywhere to anywhere in the world with your vCard account. Also make free calls to other VTX Digital Phone Line users. No PINs, no access numbers are required. (VTX vCard users to make calls only, Digital Phone Line subscribers to make and receive calls.)

What's the difference between a VTX Mobile Dialer App and VTX VoIP App?

VTX Mobile Dialer uses your wireless phone service to dial into VTX network via the public switched telephone network. Once configured with your account PIN, the app, simply acts as an invisible hand to dial VTX local access number, your PIN, and destination numbers for you. You will still hear all the voice prompts as the dialing is in progress.

VTX VoIP App uses your Wi-Fi or 3G/4G data plan to connect to VTX network. Once the app is configured with your VoIP user ID and password, you will be able to make international calls directly. No access numbers or PINs required.

Both apps will integrate with your phone’s contact list, for easy dialing.

Which type of VoIP apps does VTX offer? And where can I download them?

VTX has VoIP apps designed for iPhone, iPad, iPod Touch and Android, you can:

How long does it take to download the application?

If downloading directly over the air (OTA) on your smartphone, download time will vary by your type of connection. If you are connected to a hotspot using Wi-Fi or 4G, download and installation may take just a few minutes. If connected via 3G or EDGE, you may experience longer download time (2 or 3x longer than when using Wi-Fi).

If you choose to download to your computer first, before performing sync with your smartphone, download time will also vary by your type of connection, but it should not take longer than 10 minutes to download the VTX VoIP app. Be sure to perform a sync between your device and computer to complete the installation of the app.

Which devices and operating system versions will VTX's VoIP app work on?
  • iPhone/iPad/iPod Touch iOS 5 or higher
  • Android OS version 2.2 or higher
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