VTX Telecom

FAQ - Switching to VTX Telecom

About Switching to VTX Telecom

I currently have another long distance service carrier; will I be able to use your service? Do I have to do anything?
  • To use our service, we will submit request to change your long distance carrier.
  • You do not have to notify your existing carrier, we will do that for you.
  • We will help you take care of everything involved in switching to us as long distance carrier, just call 1-866-742-5889.
How can I join your long distance service?
  • We can help you sign up for service over the telephone right now. We just need five minute to take your information on the telephone.
  • It will take two to three days for your local phone company to make the change then you will be able to use our service.
  • There will be no interruptions to your existing long distance service.
  • If you like, we can also fax you an application and you can fax back with signature.
How many phone lines can I switch at once?
  • As many as you have
  • We may request your previous phone bill as credit reference for large line order size.
Can I set up your service on my company's phone lines?

Yes. You may switch your business phone lines as well.

Will switching to VTX affect my local telecom service?
  • No. This does not affect your local phone service.
  • With your fixed line telephone services, you have a local phone carrier and a long distance carrier.
  • They can be the same or different and the choice is up to you. When you change long distance carriers, your local services are unaffected.
What if I choose not to have local toll call from you?
  • You do not have to include your local toll service in your VTX plan.
  • Your local carrier will take over this part of service.
What do you do with my personal information?
  • Your personal information is stored in secure operating environments that are not available to the public.
  • Your personal information will not be shared or sold to any third party.
What is the verification process?
  • To prevent unlawful switching of one's long distance service provider without consent, many state regulation require that the long distance service provider to have the customer answer a few questions under a third party voice recording system when the service is requested over the telephone.
  • The customer's voice recorded will be used as an authorization when sign up on phone, where the signature is not available.
  • If you do not wish to go through third party verification, allow us to set up account in 36 hours and then actively switch to carrier code 1010444 through your local service provider.
How long does it take for the switching process to be completed?
  • The whole switching process will take about two to five business days.
  • After you finished the application process, we will provide you with a test number.
  • You may try to call this number after two days; this number only connects after the switching is completed.
  • After 36 hours, you may speed up the process by actively requesting your local phone company to switch to 1010444 (VTX Telecom's PIC Code).
If I have more than one line to switch, do you only need the primary number?
  • Please provide us all the numbers you wish to switch.
  • Your main number is used for reference purpose.
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