VTX Telecom

Product Terms, Conditions, Acceptable Use Policy and Service Level Agreements

Terms

These terms and conditions, in addition to providing information about VTX's products, serve as the foundation for certain agreements between VTX and its customers.

An agreement, in its entirety, consists of the terms and conditions in a Service Order Agreement ("SOA"), Master Service Agreement ("MSA"), applicable Supplemental Product Terms and Conditions; applicable General Terms and Conditions, VTX's Acceptable Use Policy ("AUP"), if applicable, and any applicable tariffs.

In the event of inconsistencies between terms and conditions contained in components of an agreement (but only to the extent of the inconsistencies), including any incorporated attachments, appendices, exhibits or other documents, the order of precedence, from the most to the least controlling, will be: (a) any applicable filed and effective tariff; (b) applicable Supplemental Product Terms and Conditions, including Service Level Agreements ("SLAs"); (c) applicable General Terms and Conditions and Acceptable Use Policy ("AUP") provisions; and (d) the terms of the SOA, or MSA, including any cancelled tariff terms and conditions or any applicable product promotions. This order of precedence notwithstanding, terms and conditions, including pricing, contained in an SOA, or MSA (or in any attachment or exhibit made a part thereof) will be controlling, if specific agreement language permits.

By signing a SOA or MSA, a Customer will be bound by the terms thereof, including all applicable incorporated terms and conditions.

Changes of these website terms and conditions will become effective and binding on customers no earlier than fifteen (15) calendar days from the date they are posted on this website. Any material changes, including additions, made to existing text will be shown in BOLDFACE font, except that text removal will be shown by the use of "brackets" ("[ . . . ]"). These changes will remain as shown until after their effective date, when any highlighted text is returned to regular font.

 


 

General Terms and Conditions PDF

Acceptable Use Policy PDF

Service Level Agreements General Terms PDF

 

Supplemental Product Terms and Conditions

These Supplemental Product Terms and Conditions, including Service Level Agreements (SLA's), if applicable, supplement the General Terms and Conditions applicable to the various listed products offered within the operating territory of VTX Telecom, Inc., and its affiliates.

 

Product Terms & Conditions

Service Level Agreements

vCard

 

Conference Calling

 

Customer Premise Equipment (CPE)

 

Dedicated Internet Access (DIA)

SLA

Dedicated Server

SLA

Dedicated Transport Services (Private Line)

SLA

Digital Subscriber Line (DSL)

SLA

Directory Assistance

 

Domestic Toll-Free

 

Ecommerce Service

 

Fair Use Policy

 

Fiber to the Internet (FTTI)

 

Integrated Flex T1

SLA

International Virtual Private LAN Services (IVPLS)

SLA

MPLS IP VPN

SLA

Message Toll (Dedicated, Dial Tone and Switched Long Distance Services)

 

Operator Services

 

REVO Office Terms of Service

 

Server Collocation

SLA

VoIP Device Management Policy

 

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